Privacy Policy
By Eating Disorder Hope Staff
Updated Aug. 18, 2011
EatingDisorderHope.com is committed to protecting your online privacy. We feel it is important for you to know how we handle the information we receive from you via the Internet. You can visit EatingDisorderHope.com without revealing any personal information. However, you are required to provide an email address to subscribe to a newsletter.
How we and our affiliates collect and use personal information
EatingDisorderHope.com may contain links to websites operated by third parties. EatingDisorderHope.com has no control over the privacy policies and practices of such third party sites, and if you have any concerns, you are urged to review the terms of those sites for more information about the policies applicable to those sites.
IP addresses
We collect and log the IP address of all visitors to EatingDisorderHope.com. An IP address is a number automatically assigned to your computer whenever you access the Internet. IP addresses allow computers and servers to recognize and communicate with one another. We collect IP address information so that we can properly administer our system and gather aggregate information about how our site is being used, including the pages visitors are viewing. This aggregate information may be shared with advertisers, sponsors and other businesses. To maintain your anonymity, we do not associate IP addresses with records containing personal information. We will use IP address information, however, to personally identify you in order to enforce our legal rights or when required to do so by law enforcement authorities.
Newsletters
We require you to provide an e-mail address to subscribe to a newsletter. We do not share your e-mail address.
How we use cookies
"Cookies" are small pieces of information that some websites store on your computer's hard drive when you visit them. Like many other websites, EatingDisorderHope.com uses cookies to provide us with information relating to the sources of our site traffic. Collecting this information, however, does not allow us to personally identify you.
Most Web browsers automatically accept cookies but allow you to modify security settings so that you can approve or reject cookies on a case-by-case basis. Our site requires that both cookies and JavaScript be enabled. If you reject cookies from our site, some parts of the site may not work properly for you.
What we provide to third parties
EatingDisorderHope.com does not provide any third party access to your IP address and email address. We may provide third parties with aggregate statistics about our visitors, traffic patterns and related site information. These data reflect site-usage patterns gathered during visits to our website each month, but they do not contain behavioral or identifying information about any individual member unless that member has given us permission to share that information.
Use of cookies by advertisers
Our sponsors and advertisers and their ad servers may use cookies when you view pages on our site. They use those cookies to collect nonpersonal information as a way of measuring the effectiveness of their advertising, or to provide advertisements about goods and services that may be of interest to you or to avoid running the same ads to you over time. We do not control these third parties' use of cookies or how they manage the nonpersonal information they gather through them. If you click on an advertisement on EatingDisorderHope.com and visit a site maintained by one of our sponsors or advertisers, please be aware that we are not responsible for the privacy practices of that site. You should read the privacy policies of each site you visit to determine what information that site may be collecting about you.
Aggregate information
We use general traffic, site usage and length-of-stay information in reports to advertisers and firms with which we have a business relationship. This sort of information is shared only in aggregate and does not personally identify you.
Children's privacy
This site is intended for adults age 18 and older. It is not intended for or designed to attract people under the age of 18. We do not collect personally identifiable information from any person we actually know to be under the age of 18.
E-mail communications, newsletter and related services
EatingDisorderHope.com provides you with the opportunity to receive communications from us or third parties. You can sign up for a free email newsletter. You can unsubscribe from this newsletter at any time.
Email communication that you send to us via the email links or contact form on our site may be shared with a cusomer service representative, employee, medical expert, intern or agent that is most able to address your inquiry. We make every effort to respond in a timely fashion once communications are received. Once we have responded to your communication, it is discarded or archived, depending on the nature of the inquiry.
The email functionality on our site does not provide a completely secure and confidential means of communication. It's possible that your e-mail communication may be accessed or viewed by another Internet user while in transit to us. If you wish to keep your communication private, do not use our email.
You may decide at some point that you no longer wish to receive communications from our site. To stop receiving communications, send an email message to info@eatingdisorderhope.com or send regular mail to the following postal address:
Security and Privacy Officer
Eating Disorder Hope
5112 Golden Lane
Fort Worth, Texas 76123
Complaint process
If you have a complaint or problem, or if you believe your privacy rights have been violated, you may email us by clicking the "Contact us" link at the bottom of any page. Please indicate the following reason for contacting us: I want to provide feedback about your site. Our Customer Service department will forward your complaint to the appropriate EatingDisorderHope.com department for response or resolution. If you don't receive adequate resolution of a privacy-related problem, you may write to EatingDisorderHope.com's security and privacy officer at:
Security and Privacy Officer
Eating Disorder Hope
5112 Golden Lane
Fort Worth, Texas 76123
If you've contacted EatingDisorderHope.com about a privacy-related concern and you do not believe your problem has been addressed, you may file a complaint with the Eating Disorder Hope chief security officer by calling the Eating Disorder Hope general number at 817-602-8727 and asking for the chief security officer.
Changes to our Privacy policy
We will occasionally update this Privacy policy. You will see the word "updated" followed by the date next to the Privacy policy link near the bottom of all pages on the site. If the "updated" date has changed since you last visited, you're encouraged to review the policy to be informed of how this site is protecting your information.
